We Value
Your
Privacy
Above All
Your trust matters. This policy explains what data we collect, why we collect it, and how we keep it safe. By using our services
Introduction
Baig Mortgages (“we,” “us,” or “our”) operates as an Ontario mortgage service provider under Mortgages of Canada Inc., FSRA Licence #12811. Website hosting, form processing, CRM, appointment scheduling, and SMS communication systems are supported by Susanoo Inc., which provides the technology infrastructure used to operate this website and deliver service-related messages.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), FSRA regulatory requirements, and SMS carrier compliance standards.
Information We Collect
We collect personal information that you voluntarily provide when you submit forms, request mortgage information, book appointments, communicate with us, or opt in to receive SMS messages. This includes your name, phone number, email address, mortgage details, financial information you choose to provide, and any information required to process a mortgage inquiry.
We also collect general website usage data such as IP addresses, device information, and interaction logs. This data is used to improve the functionality and security of our website. All collected information is processed through secure systems operated by Susanoo Inc. on behalf of Baig Mortgages.
How We Use Your Information
We use your information to respond to inquiries, assess mortgage options, assist with pre-approvals, provide personalized recommendations, submit mortgage applications through Mortgages of Canada Inc., maintain communication, schedule appointments, and deliver service-related updates.
If you authorize a credit review, we may obtain your credit report for mortgage qualification purposes. A single credit pull may be used to review multiple lenders in the Mortgages of Canada network, avoiding the need for multiple checks at different institutions.
SMS Communications & Consent (Susanoo Inc. as Provider)
When you opt in to receive SMS communications, you consent to receive service-related messages from Baig Mortgages. These may include appointment confirmations, reminders, mortgage updates, support notifications, and follow-up messages. SMS delivery is managed through the messaging platform operated by Susanoo Inc., which provides the systems used to send, route, and manage these communications.
By opting in, you acknowledge that message frequency may vary and that standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For SMS support, you may reply HELP or text us directly at +1 647-584-9933.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be used by subcontractors who support customer service and SMS operations, including Susanoo Inc. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any external entities, except for aggregators and providers of text message services strictly for the purpose of delivering the messages you have requested.
How We Store & Protect Your Information
We use administrative, technical, and physical safeguards to protect your information. These include encrypted transmission, secure storage, access controls, monitoring systems, and periodic security reviews. Data stored through systems operated by Susanoo Inc. is protected in accordance with Canadian privacy standards and is never used for marketing or independent purposes.
Service Providers & Subcontractors
We rely on trusted service providers and subcontractors who assist with essential business operations, including website hosting, CRM management, scheduling systems, analytics, customer support, and SMS message delivery through Susanoo Inc. These providers only receive the minimum information needed to perform their services and are contractually required to protect it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all information use categories except for SMS aggregators and service providers who process and transmit messages on our behalf.
Cookies & Analytics
Our website uses cookies and analytics tools to improve performance, understand visitor behavior, and enhance overall functionality. Cookies may collect technical information but do not capture sensitive mortgage or financial details unless submitted by you.
You may disable cookies in your browser settings at any time.
Your Rights
You have the right to access the personal information we hold about you, request corrections, withdraw consent, or request deletion of certain information where permitted by law. You may also request details about how your data is handled or stored.
To exercise these rights, contact us using the information provided below.
External Links
Our website may contain links to other websites for convenience or educational purposes. We are not responsible for the privacy practices or content of external sites.
Updates to This Policy
We may update this policy to reflect changes in our services, technology, or regulatory requirements. The “Last Updated” date at the top of this page indicates the most recent revision.
Contact Information
For privacy inquiries or requests, contact:
→ Baig Mortgages (Operating Name)
→ Mortgage services arranged through: Mortgages of Canada Inc. – FSRA Licence #12811
→ Emaan Baig – Mortgage Agent Level 1 – FSRA Licence #M25002748
→ Email: ebaig@mortgagesofcanada.ca
Technology, website, and communication infrastructure supported by: Susanoo Inc.
